{"id":12,"date":"2026-04-16T02:39:34","date_gmt":"2026-04-16T02:39:34","guid":{"rendered":"http:\/\/tianfengbaby.com\/?page_id=12"},"modified":"2026-04-16T02:39:35","modified_gmt":"2026-04-16T02:39:35","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/tianfengbaby.com\/?page_id=12","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p>Thank you for choosing to work with us.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n\n\n\n<p>As a professional manufacturer with over <strong>30 years of experience in baby glider production<\/strong>, we are committed to delivering high-quality, safe, and reliable products.<\/p>\n\n\n\n<p>As we primarily operate on an <strong>OEM\/ODM and bulk order basis<\/strong>, our refund and return policy differs from standard retail policies. Please review the following terms carefully before placing an order.<\/p>\n\n\n\n<p><em>This policy applies to all international B2B orders unless otherwise agreed in writing.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Order Types<\/h2>\n\n\n\n<p>We offer two types of orders:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">1. Sample Orders<\/h4>\n\n\n\n<p>For product testing and quality evaluation purposes.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">2. Bulk \/ Custom Orders<\/h4>\n\n\n\n<p>Including OEM\/ODM and mass production orders.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Sample Order Policy<\/h3>\n\n\n\n<p>Sample orders are generally <strong>non-refundable and non-returnable<\/strong> If the sample arrives <strong>damaged or defective<\/strong>, please contact us within <strong>7 days<\/strong> of receipt After verification, we will offer:<\/p>\n\n\n\n<p>Replacement, or a mutually agreed refund solution.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Bulk \/ Custom Order Policy<\/h3>\n\n\n\n<p>Due to the customized nature of bulk orders, the following terms apply:<br>Non-refundable \/ Non-returnable cases include:<br>Orders that have been confirmed and entered production<br>Customized products (including color, material, function, etc.)<br>Non-quality-related reasons (e.g., market changes or buyer preference)s cannot be refunded<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Quality Issues<\/h2>\n\n\n\n<p>If you receive products with quality issues, please:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact us within <strong>7\u201314 days<\/strong> after receiving the goods<\/li>\n\n\n\n<li>Provide:\n<ul class=\"wp-block-list\">\n<li>Clear photos or videos<\/li>\n\n\n\n<li>Order details<\/li>\n\n\n\n<li>Description of the issue<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p>Once confirmed as our responsibility, we will provide one of the following solutions:<\/p>\n\n\n\n<p>Free replacement (parts or products)<\/p>\n\n\n\n<p>Partial refund<\/p>\n\n\n\n<p>Compensation in future orders<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n\n\n\n<p>If a refund is agreed upon:<\/p>\n\n\n\n<p>Processing time is typically <strong>5\u201310 business days<\/strong>, depending on your bank or payment provider<\/p>\n\n\n\n<p>The refund will be issued to the <strong>original payment method<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping &amp; Risk<\/h2>\n\n\n\n<p>International shipping may involve uncontrollable risks.<\/p>\n\n\n\n<p>If the buyer appoints their own freight forwarder, the risk is borne by the buyer. <\/p>\n\n\n\n<p>If shipping is arranged by us, we will assist in resolving any issues.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Order Cancellation<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Orders may be canceled before production begins, subject to mutual agreement<\/li>\n\n\n\n<li>Once production has started, cancellation may incur costs (e.g., raw materials, labor)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Contact Us<\/h2>\n\n\n\n<p>For any questions regarding refunds or returns, please contact:<\/p>\n\n\n\n<p>Email: <strong><a>ringo@tfwooden.com<\/a><\/strong><\/p>\n\n\n\n<p>Whatsapp:+(86)18026407973<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Thank you for choosing to work with us. Overview As a professional manufacturer with over 30 years of experience in baby glider production, we are committed to delivering high-quality, safe, and reliable products. As we primarily operate on an OEM\/ODM and bulk order basis, our refund and return policy differs from standard retail policies. Please [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/tianfengbaby.com\/index.php?rest_route=\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tianfengbaby.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tianfengbaby.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tianfengbaby.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/tianfengbaby.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=12"}],"version-history":[{"count":1,"href":"https:\/\/tianfengbaby.com\/index.php?rest_route=\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":29245,"href":"https:\/\/tianfengbaby.com\/index.php?rest_route=\/wp\/v2\/pages\/12\/revisions\/29245"}],"wp:attachment":[{"href":"https:\/\/tianfengbaby.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}